Refund & Returns Policy
Hometown Publications’ shop offers two types of products — print-on-demand merchandise and digital downloads — each with a different, appropriate return policy.
Print-on-Demand Merchandise (Shirts, Hats, Mugs & More)
Every physical item in our shop is custom printed specifically for your order once you buy it. Because of this, we’re unable to accept returns or exchanges for reasons like size, color preference, or a change of mind.
We will replace or refund any item that arrives:
- Defective or damaged in shipping
- Misprinted or significantly different from what was ordered
- Missing from your order entirely
To report an issue, contact us at returns@hometownpublications.comwithin 14 days of delivery with a photo of the item and a description of the problem. We’ll send a free replacement or issue a full refund — your choice — once the issue is confirmed.
Digital Products (eBooks, Courses & Guides)
Digital products are delivered instantly upon purchase, so there’s nothing to physically return. Instead, every digital product comes with our 30-Day No-Questions Guarantee: if you’ve done the work and don’t feel it was worth the price, email us at returns@hometownpublications.com within 30 days of purchase and we’ll issue a full refund, no forms or justification required.
Because digital files can’t be “returned” once downloaded, please make sure a product is right for you before purchasing — check the product description or reach out to us with any questions first.
Sale Items
Items purchased at a discounted or sale price follow the same policies above. Discounted pricing does not affect your defect/damage coverage on merchandise or your 30-day guarantee on digital products.
Need Help?
If you have any questions about an order, a defect, or a refund, contact us at returns@hometownpublications.com — we typically respond within 24–48 hours.